Help & Support

The fastest route for anything about a live booking is the in-app chat, which puts you in touch with the professional assigned to you.

For everything else, email or call us using the details at the bottom of this page. We answer during business hours, and we aim to reply to email within one working day.

• Your professional has not arrived: check the live tracking in the app first, then call them directly from the booking screen. Their number is available while the booking is active.
• You are not happy with the work: tell us before the professional leaves if you can, so it can be put right on the spot. If not, contact us afterwards and describe what went wrong.
• You need to cancel: cancel from the booking screen. Cancelling before a professional is on the way costs nothing.
• Something was damaged, or you felt unsafe: contact us immediately by phone. Do not wait for email.

The price you are shown at checkout is the price you pay. If you have been charged the wrong amount, or a payment succeeded but the booking did not, contact us with the booking number and we will trace it.

Refunds are returned to the original payment method. Where a refund is due, we start it as soon as the issue is confirmed; how long it then takes to appear depends on your bank or UPI provider.

If you work through the Dopza Partner app, contact your area manager first — their details are in the Partner app, and they are local to where you work.

For anything they cannot resolve, or for questions about verification, earnings or payouts, use the contact details below.

To see what we hold about you, correct something that is wrong, or have your account deleted, see our Privacy Policy and the Delete Your Account page. We answer these requests within 30 days.